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Frequently Asked Questions

Frequently Asked Questions

Leasing Questions

We want you to experience leasing your way! We offer in-person and virtual agent guided tours. Recorded video tours are also available to be sent via email if you aren't able to find a time to connect with one of our agents. Click here to schedule a tour.

Each touring adult should bring a valid government issued photo ID. When you find the home you are looking for, you will need your two most recent pay statements, or another form of income verification in order to complete your application with ease. Don't have access to recent pay statements? View our rental criteria to find out what additional forms of income documentation are accepted.

We love our furry friends! We know that pets are your family too. That is why, at Centerspace, we offer pet-friendly apartment living. All of our apartment communities are cat-and dog-friendly. We welcome you and your furry friends with open arms. View our complete pet policy here.

We're excited that you are interested in making one of our communities home! Applying is easy, and you can access our online application portal a couple of ways. If you are working with an agent, they can send you a direct application invitation to apply for the specific home you are interested in. If you aren't working with an agent, or are just too excited to wait, you can visit the community's website and apply now directly from the website. 

An application fee and deposit, in the form of earnest money, places the apartment on hold while we complete the screening process. The screening process verifies credit, rental, criminal history and household income. Once this is completed, the application will either be accepted, accepted with conditions, or denied. This process takes anywhere from just a couple of minutes up to five business days. An agent at the community will update you when the screening process is complete, with the outcome and next steps.

Centerspace uses a third party screening company to process all rental applications. This process includes a verification of credit, rental history, income and criminal background. Income to rent ratios may vary based on local or state requirements. For more information, please visit our rental criteria page.

Yes, a deposit, often referred to as earnest money at the time of application is required to reserve a home. The deposit is due at the time of application, and is paid electronically during the online application process. The amount of the deposit required may vary based on the community you are applying to and the screening outcome of your application.

Yes, Centerspace requires residents to have renters insurance. However, if a resident opts out of renters insurance or have a policy that does not meet our requirements there will be a monthly renters insurance exemption/non-compliance fee. 

The quick answer is sometimes. If a utility service is billed by the provider directly to the resident, in the resident's name, the resident is responsible for setting the utility up. All phone, cable, and internet needs are the responsibility of the resident and is setup privately.  Please reach out to our leasing team for additional details on utilities.

Resident Questions

Rent is due on the first of every month, and we like to make paying rent easy. We offer convenient recurring autopayment options, and one-time online payment options accessible right from your private resident portal.

Residents can pay their rent through the resident portal on the property website and through the resident app.

You can submit a maintenance request by going through the resident portal on our property website or through the resident app.

You can submit a maintenance request by going through the resident portal on our property website or through the resident app.

Our resident referral program allows you to refer others to be your neighbors and receive a referral bonus as a thank you gift. Stop by the leasing office for more details.

Other Questions

Yes. We actively participates in ESG (Environmental, Social, and Governance) initiatives. We are committed to promoting sustainability, reducing our environmental impact, and contributing positively to the community. Learn more about our property specific ESG initiatives here. 

At Centerspace, our mission is to provide a great home, for our residents, our team, and our investors. We understand the importance of extending a highly professional level of service to all of our Residents, service that adds value to their lives and turns their apartment into a home.

Reach out to our team on our contact us page, or give us a call we would be happy to assist you!

Floor Plans & Features

Westend offers one-bedroom and two-bedroom apartments in Denver, Colorado. Available layouts include one-bedroom homes with one bathroom and two-bedroom homes with two bathrooms.

Westend apartments offer quartz countertops, stainless steel appliances, open-concept layouts, in-home washers and dryers, air conditioning, large closets, and patios or balconies. Smart-home technology is also available, and select homes may feature vaulted ceilings.

Yes. Westend apartment homes feature in-unit washers and dryers, allowing residents to take care of laundry from home.

Yes. Westend apartment homes feature a patio or balcony, providing residents with private outdoor space. Features and configurations may vary by floor plan and apartment.

Westend apartment kitchens feature stainless steel appliances, quartz countertops, dishwashers, disposals, and kitchen islands. The kitchens connect with open-concept living areas designed for everyday use and entertaining.

Yes. Large closets are available in Westend apartment homes. Closet size and configuration may vary by apartment and floor plan.

Yes. Air conditioning is included among the apartment features available at Westend.

Yes. Westend offers open-concept floor plans designed to connect the kitchen and primary living areas. The exact layout varies by floor plan.

Yes. Vaulted ceilings are available in select Westend apartment homes. Prospective residents can ask the leasing team which available homes include this feature.

Yes. Westend offers interactive 3D tours for several floor plans, allowing prospective residents to explore select apartment layouts remotely. Floor plan details can also be reviewed before scheduling a guided tour.

Community Amenities

Westend offers an outdoor pool, year-round hot tub, 24-hour two-story fitness center, rooftop lounge, business lounge, clubhouse, dog park, pet washing station, BBQ and picnic area, package receiving services, and controlled access. The community also provides on-site management and maintenance services.

Yes. Westend features an outdoor rooftop lounge where residents can relax and socialize. The rooftop lounge complements the community’s other outdoor spaces, including the pool area and BBQ and picnic area.

Yes. Westend offers an outdoor pool and a year-round hot tub. These amenities provide residents with space for recreation and relaxation close to home.

Yes. Westend has a two-story fitness center that is accessible to residents 24 hours a day.

Yes. Westend includes a business lounge where residents can work remotely, study, or complete other focused tasks without leaving the community.

Yes. Residents can enjoy an outdoor rooftop lounge, pool area, and BBQ and picnic area. These shared spaces provide options for relaxing and gathering outdoors.

Yes. Westend provides package receiving services for resident convenience.

Yes. Controlled access is included among Westend’s community amenities. Residents can contact the leasing team for details about community and guest entry procedures.

Yes. Westend provides on-site maintenance as well as routine and emergency maintenance support. Residents can submit maintenance requests through the resident portal or resident app.

Yes. Westend has an on-site management team available to assist residents and prospective residents.

Yes. Westend includes a clubhouse that provides residents with shared indoor space for relaxing and gathering.

Confluence Park is approximately 0.6 miles from Westend. The park provides access to riverfront scenery, walking and biking paths, and outdoor recreation near downtown Denver.

Westend is near Confluence Park, City of Cuernavaca Park, and the South Platte River Trail. Nearby outdoor activities include walking, running, biking, kayaking, and relaxing along the riverfront.

Location & Neighborhood

Westend is located at 3500 Rockmont Drive in Denver, Colorado. The community is situated in the LoHi area near downtown Denver, LoDo, RiNo, and the South Platte River corridor.

Westend is located in Denver’s LoHi, or Lower Highlands, neighborhood. LoHi is known for its urban atmosphere, restaurants, breweries, cafés, neighborhood businesses, and proximity to downtown Denver.

LoHi offers a mix of contemporary architecture, restaurants, breweries, cafés, cocktail bars, shops, and outdoor recreation. Its location near downtown Denver allows residents to enjoy neighborhood surroundings while remaining close to major business and entertainment districts.

Yes. Westend is located near LoDo, or Lower Downtown Denver. LoDo offers access to dining, entertainment, businesses, nightlife, and destinations such as Denver Union Station and Coors Field.

Yes. Westend is located near RiNo, or the River North Art District. RiNo is known for art galleries, creative spaces, restaurants, breweries, live music, and entertainment.

Yes. Westend is located just across the river from downtown Denver. Residents have convenient access to LoDo, Denver Union Station, the Central Business District, and downtown dining and entertainment.

Westend is near LoHi restaurants, local breweries, cocktail bars, cafés, and neighborhood businesses. Nearby LoDo and RiNo provide additional dining, nightlife, art, music, and entertainment options.

Yes. Westend is near RiNo and LoDo, providing access to art galleries, live music venues, breweries, restaurants, nightlife, and cultural destinations.

Nearby destinations include Confluence Park, Denver Union Station, Coors Field, LoDo, RiNo, and the South Platte River corridor. These areas provide access to recreation, dining, cultural attractions, sporting events, and entertainment.

Yes. Coors Field is approximately 1.3 miles from Westend. Residents can conveniently access Colorado Rockies games, concerts, special events, and nearby LoDo destinations.

Westend’s LoHi location places residents near restaurants, neighborhood businesses, parks, trails, and entertainment. Walkability will depend on a resident’s destination and preferred route. Residents should evaluate routes to the places they expect to visit regularly. 

Yes. Westend provides convenient access to employment areas in downtown Denver, LoDo, Denver Union Station, and the Central Business District. The community is also connected to other parts of Denver by nearby roads, transit options, and bicycle routes.

Leasing & Moving

Applications are reviewed using a screening process that evaluates factors such as rental history, income verification, credit history, and criminal background information, subject to applicable laws and rental criteria.

Applicants are generally asked to provide income verification and other supporting documentation required to complete the screening process. The leasing team can provide details about acceptable forms of documentation.

Application processing times can vary depending on screening requirements and the completeness of the information submitted. The leasing team will provide updates regarding application status and next steps.

Some utilities may need to be established directly by residents depending on the service provider and billing arrangement. Internet, cable, and phone services are typically arranged directly by the resident.

Yes. Much of the leasing process, including applications and resident account management, can be completed online for added convenience.

After approval, the leasing team will provide information regarding lease execution, move-in preparation, and any additional steps needed before taking possession of your new apartment home.

Yes. Live video tours allow prospective residents to explore the community remotely, making it convenient for renters relocating from outside the Denver area.

Westend's location in LoHi provides convenient access to Downtown Denver, LoDo, RiNo, major employment centers, public transportation, dining, recreation, and entertainment. This central location can be appealing for individuals relocating to the Denver area.

Westend's leasing team can assist with questions about touring, applications, lease requirements, move-in preparation, and community policies. Prospective residents can contact the office directly for assistance.

Pet Policy

Westend permits cats and dogs as household pets. Exotic and poisonous animals are not allowed.

Westend allows a maximum of two pets per lease. Residents should contact the leasing team for complete pet requirements.

Yes. Westend has an on-site dog park where residents can spend time outdoors with their dogs.

Yes. Westend provides a pet washing station that residents can use to clean their pets after walks, outdoor activities, or time at the dog park.

Westend offers an on-site dog park and pet washing station. Residents also have access to nearby parks, riverfront pathways, and outdoor recreation in the surrounding LoHi area.

Yes. Westend restricts certain dog breeds and breed mixes. Restricted breeds include, but are not limited to, German Shepherds, Rottweilers, Presa Canarios, Akitas, Staffordshire Terriers, American Bulldogs, Karelian Bear Dogs, Pit Bulls, Chow Chows, Dobermans, Mastiffs, and Malamutes.

No. Exotic and poisonous animals are not permitted at Westend. Approved household pets are limited to cats and dogs.

Yes. Residents must complete an Animal Addendum as part of the lease before keeping an approved pet in their apartment.

Residents can access nearby parks, riverfront pathways, and the South Platte River Trail for walks and outdoor recreation. Pet owners should observe posted rules, leash requirements, and any restrictions that apply in public spaces.

Parking & Transportation

Westend offers attached garages as a community amenity. Prospective residents should contact the leasing team for current information about parking arrangements and the options associated with a specific apartment home.

Yes. Attached garages are available at Westend. Garage access may vary by apartment, so prospective residents should ask the leasing team about the options for their preferred home.

Yes. Westend provides access to downtown Denver, LoDo, Denver Union Station, the Central Business District, public transportation, bicycle routes, and major roads. Commute times vary by destination, route, traffic, and transportation method.

Yes. Residents can access public transportation through nearby Denver Union Station and other connections serving downtown Denver and surrounding areas. Travelers should consult the applicable transit provider for current routes and schedules.

Denver Union Station is approximately 1.3 miles from Westend. Union Station serves as a transportation hub with rail, bus, and regional transit connections.

Yes. Westend is near bicycle routes, riverfront pathways, and the South Platte River Trail. These connections provide options for reaching nearby parks and Denver neighborhoods by bike.

Yes. Westend is near the South Platte River Trail, Confluence Park, and other riverfront pathways used for walking, running, and cycling.

LoHi provides access to walking routes, bicycle connections, public transportation, and major roads. Westend’s location also offers access to downtown Denver, LoDo, RiNo, and nearby employment and entertainment districts.

Smart Home & Technology

Yes. Westend apartments include smart-home technology that allows residents to manage connected features through the SmartRent app. Residents can control devices, create schedules, manage guest access, and receive notifications from a smartphone.

Westend’s smart-home features include smart thermostats, smart locks, and leak sensors. Residents can also use Scenes, Automations, and Schedules to manage connected devices and routines.

Yes. Westend apartments feature smart thermostats that can be adjusted remotely through the SmartRent app. Residents can manage temperature settings whether they are at home or away.

Yes. Residents can create thermostat schedules that automatically adjust temperatures at different times of the day. Scheduling can support personal comfort and more energy-conscious use of heating and cooling.

Yes. Westend apartments feature smart locks that residents can manage through the SmartRent app. Residents can lock or unlock their door remotely or use a unique PIN code for keyless entry.

Yes. Residents can use the SmartRent app to manage their smart lock from a compatible smartphone. A unique PIN code can also be used for manual keyless entry.

Yes. Residents can grant access credentials to family members, friends, and service providers. The system can also send real-time notifications when guest credentials are used.

Yes. Westend apartments include leak sensors that can alert residents to a detected water issue. Notifications may be sent by email and through push notifications on a resident’s phone.

When a leak is detected, the system sends notifications and automatically creates a work order so the issue can be addressed. Residents can also receive an update when the issue is resolved.

Scenes and Automations allow residents to adjust multiple connected devices as part of a routine. For example, a bedtime scene can lower the thermostat and help ensure that the apartment door is locked.

Residents can set schedules for compatible smart-home devices, including the thermostat. These schedules can automate routine adjustments based on a resident’s preferences.

Sustainability & ESG

ESG refers to Environmental, Social, and Governance principles. At Westend, these principles support sustainable operations, resident well-being, responsible practices, and the development of healthy and equitable communities.

Yes. Westend participates in Centerspace’s commitment to Environmental, Social, and Governance principles. The community incorporates features and practices intended to support resource conservation, environmental responsibility, and resident well-being.

Westend’s sustainability features include LED lighting, Energy Star appliances, timed irrigation systems, low-VOC materials, and cross-pollinating plants. On-site recreation and fitness amenities also allow residents to access certain activities without traveling to off-site facilities.

Yes. Westend uses LED lighting as part of its sustainability initiatives. LED lighting generally consumes less electricity and has a longer useful life than traditional lighting.

Yes. Energy Star appliances are included among Westend’s sustainability features. These appliances are designed to use energy more efficiently than conventional alternatives that do not meet Energy Star requirements.

Westend uses timed irrigation systems to deliver water to landscaping at scheduled times. This approach is intended to optimize water use and support more sustainable landscaping practices.

Yes. Westend uses low-VOC materials for certain flooring, paint, and sealant applications. Low-VOC materials help reduce emissions and support indoor air quality.

Westend incorporates cross-pollinating plants into its landscaping. These plants help attract and sustain pollinators while supporting biodiversity and local ecosystems.

Westend’s fitness center, pool, and outdoor community spaces provide convenient opportunities for exercise, recreation, and relaxation. Having these amenities on-site may also reduce the need for some trips to off-site recreational facilities.

Amenities such as the fitness center, swimming pool, and dog park provide recreation within the community. Convenient access to these spaces may reduce the need to drive to some off-site fitness, leisure, and pet recreation facilities.

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